Refund Policy

This Refund Policy applies to digital yoga courses and related digital content purchased directly through digimarts.cc from 香港薈康國際健康管理有限公司 / HONGKONG AloeCare International Limited (DIGIMARTS). It does not govern a purchase made from another seller or platform; that seller’s terms will apply to that transaction.\n\nBecause our courses are supplied digitally, access may begin soon after payment. Please review the course description, level, included materials, price and technical requirements before ordering.

You may submit a refund request within 7 calendar days after the order date. A request is not automatically approved merely because it was submitted within the window: we assess whether the course has been substantially accessed, viewed, completed, downloaded or otherwise used, together with the reason for the request.\n\nThis 7-day arrangement is DIGIMARTS’ customer-care policy. It does not describe or replace any separate statutory remedy that may apply.

We will review requests involving a duplicate payment; access delivered to the wrong course; course access that does not work because of an issue within our control and remains unresolved after reasonable troubleshooting; a material difference between the purchased course and its description at the time of sale; or another billing or delivery error attributable to us.\n\nIf a payment appears unauthorised, contact your payment provider promptly and also tell us so that we can secure the related DIGIMARTS account and review our records.

A refund is not normally available where the request is made after 7 calendar days; a substantial portion of the course has been accessed or completed; downloadable resources have already been downloaded; the request is based only on a change of mind after meaningful use; the customer did not meet a prerequisite clearly stated before purchase; the account or course was shared, copied, resold or used in breach of the Terms of Service; or the request concerns a later promotion, exchange-rate movement or a fee charged independently by a bank or payment provider.\n\nWe still consider any non-excludable legal rights and exceptional circumstances fairly.

Email [email protected] from the address associated with your DIGIMARTS account. Include your order number, purchase date, course name, account email, reason for the request and any relevant screenshot or error message. Please do not send payment-card numbers, passwords or other unnecessary sensitive information.\n\nA request is treated as received when it reaches our email system. If the final day falls during a service interruption outside your control, tell us when you first attempted to contact us.

We aim to acknowledge a complete request within 3 business days and normally provide a decision within 7 business days. Complex billing, account-security or payment-provider reviews may take longer; if so, we will tell you what remains under review. We may ask for reasonable information needed to verify the order, diagnose an access issue or prevent fraud.

An approved refund is issued to the original payment method unless that is impossible or another method is required by law. We will refund the approved purchase amount, including any tax included in that amount. We cannot control or reimburse an exchange-rate difference, foreign transaction charge, intermediary fee or other amount imposed independently by your bank or payment provider.\n\nAfter we issue the refund, your provider may need approximately 7–10 business days to display the credit. Its processing time is outside our control.

Where appropriate, we may offer a transfer to another DIGIMARTS course instead of a refund. An exchange requires your agreement and may require payment of a price difference; any unused difference will be handled as agreed in writing.\n\nOnce a refund is approved, access to the refunded course and its downloadable resources may be removed. You must stop using and delete any downloaded course material, except where applicable law permits otherwise.

Please contact us first where practical so we can investigate quickly. Starting a chargeback does not expand or reduce your legal rights, but a simultaneous refund and chargeback can delay resolution. We may provide the payment provider with relevant order, access and correspondence records to respond to a dispute, subject to applicable privacy requirements.

We may update this policy for future purchases when our services, payment methods or legal obligations change. The version presented at the time of your purchase will normally govern that transaction unless a later version is more favourable to you or applicable law requires otherwise.\n\nFor a refund request or policy question, use the contact details below. Keep your order confirmation for reference.